Privacy Policy

This Privacy Policy explains how the privacy of visitors and customers is protected on the website operated by Premium Lounge Club. The Personal Data Protection Notice is the primary legal document on the processing of personal data; this document describes our privacy practice in plain language.

1. What Data Do We Collect?

• Booking data: first and last name, phone number, email address, flight details (airport, date, time) and passenger names.
• Payment data: your card details are never stored on our site; payments are processed through the secure virtual POS infrastructure of iyzico, a licensed payment institution. Only the transaction amount and payment status are recorded in our systems.
• Usage data: which steps of the site were viewed, which channel the visit came from (e.g. an ad or a search) and approximate city-level location. These measurements are kept under a randomly generated visit ID that is not matched to a person; your IP address is not written to our records.

2. Cookies and Ad Measurement

Our site uses essential cookies required for the booking flow to work and — only with your explicit consent — ad-measurement cookies (Meta and TikTok pixels). If you do not give consent, ad measurement does not run; your ability to book is never restricted. You can change your cookie preference at any time via the link at the bottom of the page.

When you consent to ad measurement, transaction details such as the purchase amount, together with your contact details encrypted irreversibly through hashing, may be sent to Meta Platforms and TikTok for the purpose of measuring ad performance. This sharing does not include your identity in plain form.

3. Where Is Your Data Stored?

Your data is stored in secure cloud databases protected with industry-standard encryption. Your lounge entry pass is made available through a personal link sent to the email address you provided. Support communication may take place over WhatsApp; WhatsApp communication uses Meta Platforms' end-to-end encryption infrastructure.

4. Who Is Your Data Shared With?

• Partner lounge operators, for the performance of the service (passenger names only),
• Hosting, database and email infrastructure providers,
• Subject to your consent, ad-measurement providers (Meta, TikTok),
• Competent authorities where legally required.

Your data is never sold or rented to third parties under any circumstances.

5. Retention Periods

Booking records are kept for the periods required by tax and consumer legislation; anonymous visit measurements are kept for at most 30 days and deleted regularly.

6. Your Rights

Under the applicable personal data protection legislation (Turkish Law No. 6698 and, to the extent applicable, the General Data Protection Regulation (EU) 2016/679), you have the right to access your data, request its correction or deletion, object to processing and withdraw your consent. Simply write to info@premiumloungeclub.com; requests are answered within 30 days at the latest.

7. Changes

When this document is updated, the new version is published on this page and the "last updated" date above is changed.

Note: This document is an English translation provided for convenience. In case of any discrepancy, the Turkish version published on this website is the legally binding text.