Cancellation & Refund Policy

This page sets out the cancellation, change and refund terms for lounge access services purchased through Premium Lounge Club. These terms form an integral part of the Distance Sales Agreement. In case of any discrepancy, the Turkish version of these terms prevails.

1. Cancellation and Refunds

The lounge entry pass is a digital service issued and delivered to you immediately upon payment confirmation; for this reason it cannot be refunded or cancelled.

2. Booking Changes

• Date and passenger-detail changes can be made through our support line for a reasonable additional fee, provided the request is made before your booking date.
• Change requests are confirmed subject to lounge availability.

3. Flight-Related Situations

If your flight is cancelled, or a delay prevents you from using the lounge service, your booking can be moved to a later date for an additional fee, provided you document the situation.

4. How to Apply

Send your change requests together with your booking number to our WhatsApp support line at +90 552 373 67 50 or by email to info@premiumloungeclub.com. Requests are answered within 48 hours at the latest.