Cancellation & Refund Policy

This page sets out the cancellation, change and refund terms for lounge access services purchased through Premium Lounge Club. These terms form an integral part of the Distance Sales Agreement. In case of any discrepancy, the Turkish version of these terms prevails.

1. Cancellation and Refunds

Cancellation requests received at least 24 hours before your flight time are refunded in full to the card you paid with. Refunds reach your account within 5–10 business days. Less than 24 hours before your flight time, cancellation and refunds are not possible; in that case Section 3 applies.

2. Booking Changes

• Date and passenger-detail changes can be made through our support line for a reasonable additional fee, provided the request is made before your booking date.
• Change requests are confirmed subject to lounge availability.

3. Flight-Related Situations

If, less than 24 hours before your flight time, your flight is cancelled or a delay prevents you from using the lounge service, your booking can be moved to a later date for an additional fee, provided you document the situation; no refund is made.

4. How to Apply

Send your cancellation and change requests together with your booking number to our WhatsApp support line at +90 552 373 67 50 or by email to info@premiumloungeclub.com. Requests are answered within 48 hours at the latest.