Distance Sales Agreement

1. Parties

Seller: Premium Lounge Club
Address: Maslak Mah. AOS 55. Sokak 42 B Blok Sitesi No:4 Sarıyer/İstanbul
Email: info@premiumloungeclub.com
Phone (WhatsApp): +90 552 373 67 50

Buyer:the natural person who declares their name, surname and contact details during booking (the "Buyer" or "Guest").

2. Subject of the Agreement

The subject of this Agreement is to set out the rights and obligations of the parties in relation to the airport lounge access service purchased electronically by the Buyer through the Seller's website, in accordance with the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

3. Characteristics of the Service

• The service covers entry to the contracted lounge area for the number of passengers stated at the time of purchase, on the selected date, together with the privileges listed within the scope of the service.
• The period of use is generally 3 (three) hours. Where the operator of the relevant lounge sets a shorter maximum stay in its own rules, the period determined by that operator applies for that lounge.
• To use the service, the lounge entry pass delivered after payment must be presented at entry.

4. Service Fee and Payment

The service fee is the per-person amount shown in the order summary, the total of which is confirmed at the payment step; all taxes are included. Campaign and discount codes are applied only at the payment step.

Payment is made in a single transaction by debit/credit card through the secure virtual POS (iyzico)infrastructure offered at the payment step. Card details are not stored in the Seller's systems; the transaction is processed by a licensed payment institution. Where a transaction is not approved by the payment institution, no amount is collected and the booking is not finalised. The booking is finalised only upon confirmation of the payment.

5. Performance of the Service

Once the payment is verified and confirmed by the Seller, the lounge entry pass is issued and made available through a personal link sent to the email address provided by the Buyer. The pass is valid only for the date and number of passengers written on it.

6. Right of Withdrawal

The lounge entry pass is a digital product issued and delivered to the Buyer immediately upon confirmation of payment; for this reason it cannot be cancelled and, pursuant to Article 15 of the Regulation on Distance Contracts concerning services performed instantly in electronic environment, no right of withdrawal exists.

7. Cancellation and Refunds

Cancellation and refund processes are set out on the Cancellation & Refund Policy page, which forms an integral part of this Agreement.

8. Force Majeure

No refund or cancellation is made, including in circumstances beyond the parties' control such as flight cancellation, extraordinary weather conditions or the lounge operator being unable to provide the service. In certain cases, the Seller may, at its discretion, offer the Buyer the option of moving the booking to a later date for an additional fee.

9. Protection of Personal Data

Detailed information on the processing of personal data is available on the Personal Data Protection Notice page.

10. Resolution of Disputes

For disputes arising from this Agreement, the Consumer Arbitration Committees and Consumer Courts at the Buyer's place of residence or where the service is performed are competent, within the monetary limits announced by the Turkish Ministry of Trade.

11. Entry into Force

By completing the order steps and confirming the payment, the Buyer is deemed to have accepted all terms of this Agreement. The Agreement enters into force at the moment the payment is confirmed.

Note: This document is an English translation provided for convenience. In case of any discrepancy, the Turkish version published on this website is the legally binding text.